Terms and Conditions

TERMS OF SERVICE


Welcome to Fat Daniel's BBQ! In continuing to use and view this website, you are agreeing to comply with and be bound by the following terms and conditions.


The term "we" refers to Fat Daniel's BBQ which is a trading name of Flavour Saviours Ltd, whose registered office is 25 New Street, Shefford, SG17 5BW. Flavour Saviours Ltd is a private limited company, registered in Registered in England and Wales - Company number: 11818769.  


The term “you”, "your" or "customer" refers to yourself as the user and viewer of this website.


If you have any questions regarding these terms and conditions, please email us at contact@fatdaniels.co.uk or via our Contact Form.


PRICING AND AVAILABILITY


Payment may be made by Visa, Mastercard or American Express. You must pay for the products when you place your order, and at this point we will charge your credit or debit card.


Payment shall be made in pounds sterling. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.


The price displayed for products remains the same regardless of the country of delivery. Fat Daniel's BBQ products are not subject to VAT and as such VAT is not charged to any customers and does not form part of any order. Customers are not entitled to any discounts or VAT refunds.


Delivery costs are as stated below and will be added at checkout.


All products listed on our website are subject to availability. At times some products listed become unavailable, if so we will contact you to update you and suggest a possible replacement. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.


All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.


Orders are dispatched on receipt of cleared payment by your chosen payment method (from the selection accepted via our website) via the online checkout system.


SHIPPING AND DELIVERY


Whenever possible goods will be dispatched within three working days and will be shipped by Royal Mail.

Delivery costs are as stated below and will be added at checkout.


United Kingdom


Standard shipping is £3.50 and will be sent by Royal Mail Standard 2nd Class mail, which aims to deliver within 2-3 working days (including Saturdays) of despatch.


Europe


Standard shipping is £5.30 for up to 250g, £7.15 for 201-500g, £8.45 for 501-750g, £9.45 for 751g-1kg and will be sent by Royal Mail Standard International Delivery, which aims to deliver within 3-5 working days


USA and Canada - Unfortunately Fat Daniel's BBQ cannot currently ship to customers in the USA or Canada


Rest of the World


Standard shipping is £7.00 for up to 250g, £10.30 for 201-500g, £12.90 for 501-750g, £15.05 for 751g-1kg and will be sent by Royal Mail Standard International Delivery, which aims to deliver within 6-7 working days


A signature should not be required on delivery but as the parcel will be too large for the average letter box, if there is nobody in to accept the delivery, a card will be left to inform the recipient how he or she can collect the parcel or arrange re-delivery. It then becomes the recipients' responsibility to contact Royal Mail and arrange a suitable delivery date. We accept no liability if the delivery is not made due to the recipient not being available.


If the recipient fails to contact Royal Mail in good time the goods will be returned to us and a charge will be made for re-delivery to that or an alternative address. We therefore recommend sending your order to a work address if appropriate.


In the event that you select a business address we shall be deemed to have delivered the goods to the intended recipient by delivering it to the reception area of the business address and receiving from a duly authorised representative a signed receipt of delivery.


We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect. Additional charges will be made for redirection or for re-delivery due to postcode error. We advise that if you are not sure of the address you should check it using the Post Office postcode and address finding service. Unfortunately, we are not able to accept orders for delivery to any address containing a PO Box Number.


Our goods can be shipped internationally (with the exception of USA and Canada), although local restrictions may apply. These are levied at the port of ingress on a 'consignment by consignment' basis and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied. You will be responsible for these charges as levied. We constantly monitor the customs policies of individual countries and reserve the right to decline any orders to countries if we have concerns relating to the safe delivery of your goods or countries that are likely to impose restrictive duties.


If you have any questions about delivery please contact us prior to making your order.


RETURNS AND REFUNDS


You have the right to cancel your order within 14 days of receiving your goods. To cancel your order please email us at contact@fatdaniels.co.uk or use the contact form on this website providing details of the order that you need to cancel.


After contacting us, goods must be returned within 14 days. All goods returned must be in saleable condition - unopened with all seals still intact. You will need to pay the cost of any return postage.


You are responsible for the cost and risk of loss or damage when returning the goods, so please ensure you take enough postal insurance to cover their value.


A full refund (excluding the original cost of delivery) will be processed within 14 days of us receiving the goods back in saleable and undamaged condition.


This returns policy does not affect your rights when we are at fault - for example if goods are faulty or not as described. If your product is faulty, damaged or not as described, please contact us immediately. The above terms will apply, however, the return postage will be paid for by us.


If you have any questions or require further information please email contact@fatdaniels.co.uk or complete our contact form.


PRIVACY POLICY


What do we do with your information?


When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


When you browse our website, we also automatically receive your computer's IP address in order to provide us with information that helps us learn about your browser and operating system.


Email marketing


With your permission, we may send you emails about new products and other company updates.


Consent


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


Consent withdrawal


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@fatdaniels.co.uk or mailing us at: Fat Daniel's BBQ, 25 New Street, Shefford, SG17 5BW


Disclosure


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


One.com


Our website is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through One.com's data storage, databases and the general One.com application. They store your data on a secure server behind a firewall.


Payment


If you choose a direct payment gateway to complete your purchase, then our third-party payment gateway might use your credit card info for that purpose. See below.


Third-party services


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


Links


When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Security


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.


Age of consent


By using this site, you represent that you are at least the age of majority in your state or province of residence.


CHANGES TO THESE TERMS OF SERVICE


We reserve the right to modify our terms of service at any time, so please review it frequently.


Changes and clarifications will take effect immediately upon their posting on the website.


If we make material changes to this policy, we will notify you here that it has been updated, so that you are

aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


JURISDICTION AND VENUE


You agree that any legal action brought against Fat Daniel's BBQ shall be governed by UK Law without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the fatdaniels.co.uk website shall be an appropriate county court located in South East UK.

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Fat Daniel's BBQ is a trading name of FLAVOUR SAVIOURS LTD

Registered in England and Wales - Company number: 11818769 - Registered office: 25 New Street, Shefford, SG17 5BW